Crucial Conversations - A Mentoring Event

Tough Talks

Are stress and anxiety hijacking your communication when faced with a difficult conversation?  Stop letting tough talks turn toxic!  The 'Tough Talks' training equips you with a powerful 3-step model, based on the acclaimed 'Crucial Conversations' framework, to navigate even the most challenging interactions with confidence.

Here's what you'll gain:

• Clear the Fog: Learn to separate objective facts from emotional stories, ensuring your message lands with clarity and impact.

• Master the 3-Step Model: Discover a structured approach to guide you through tough conversations, minimizing tension and maximizing results.

• De-escalate with Ease: Develop strategies to effectively diffuse negativity and navigate heated emotions, keeping the conversation productive.

• Problem Solved! Equip yourself with the tools to address and resolve underlying issues before they spiral out of control.

Don't let difficult conversations hold you back! Invest in your communication skills and transform the way you handle tough talks.

Learning Objectives:
Learners will be able to…

• Differentiate between “facts” and “stories.”

• Apply both “Facts” and “Stories,” in the right order, to “Crucial Conversations.”

• Demonstrate the Tough Talks conversation model.

Brandon Walker is the Senior Manager of Performance, Development, and Learning Technology at SRS Distribution. With more than 20 years of experience in the leadership-development arena, he is the author of the book INERTIA: Seven Principles of Leadership in Motion and holds a degree in Communications from Baylor University. He currently trains a number of leadership-oriented programs including Situational Leadership, Emotional Intelligence 2.0, Crucial Conversations,  DISC Profile, and Predictive Index.